How it works

Two journeys: how you buy, and how billing runs.

Sales-led enterprise access plus a connected claim-to-cash workflow inside the platform.

Buying journey

From first conversation to live billing operations.

1
Request demo
Submit the contact form — tell us your organization type, claim volume, and legacy system (if any).
2
Discovery
Guided walkthrough of Command Center, claims, EDI, and reporting mapped to your workflow.
3
Proposal
Tailored pricing based on organization size, claim mix (pro vs institutional), and service model.
4
Implementation
Practice setup, clearinghouse enrollment, user provisioning, and migration planning if replacing legacy RCM.
5
Training
Biller, denials, and manager training on your scoped workflows and reports.
6
Go live
837 submit gates lift after onboarding checks pass — parallel running supported during migration.

How work moves through ObsidianRCM once your billing team is live. (Billing platform — charge data may arrive from your PM/EHR or import.)

Eligibility

Encounter / charges

Coding review

Claim build

Scrubbing

837 batch

Clearinghouse

Payer

835 ERA

Payment post

Denial / appeal

Patient AR

Exception-only ops: automation handles steps where policy allows; Command Center surfaces what still needs a human.

Turn blockers into clear next actions inside claim workflows.

Context-aware guidance: AI sees what you’re looking at on claim detail and tells you what to fix.
Next step highlights: one primary action at a time (Claim Lines / Validate / Submit queue).
Validation-driven progress: after you edit and re-run validation, AI continues with the next blocker.
Human-in-the-loop: AI assists throughout, while you stay in full control.

Designed to feel like an operating layer — not a chat box.

Many teams migrate from aging RCM tools or fragmented billing stacks onto a modern platform.

Request a demo or contact sales to begin discovery.

Request a demo Contact